Refund policy
RETURNS
In Stock Jewellery
You are able to return the item to us for a full refund as long as the piece has not been worn, and in the same condition you received it, in its original packaging within 14 days of purchase. After this time we can’t offer you a refund or exchange.
Please contact us prior to returning the item to get the address for returns and so that we can track the item in. Any return shipping costs are the the responsibility of the purchaser.
To return your product, please contact info@origin31.com to discuss shipping your item back, we will guide you through the process and track the item until it’s in safe hands with us.
Pre Orders, Made To Order, Personalised and Customisations
These items are crafted especially for you after hence we cannot offer a refund or exchange for these items. We haven’t had any personalised returns to date as we work through the customisation process with each client.
Bespoke Jewellery
Bespoke jewels are carefully worked through with the clients, as these are one of a kind pieces built to your specification a refund service is not applicable. We have never had a return for our bespoke jewels because we are so thorough with the design and stone sourcing process!
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@origin31.com.
EXCHANGES
Exchanges shall be processed like returns only we will send you a replacement item once the return has been processed. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
GIFTS
If you have received an item as a gift, the exchange or refund will have to go through the gift giver as long as it abides by the delivery and return information above.